Refund policy

Return & Refund Policy

Last Updated: September 3, 2026

At Intimora, your satisfaction, privacy, and hygiene are our top priorities. Because many of our products are intimate in nature, we follow specific return and refund guidelines to protect both our customers and the quality of our products.

1. Return Eligibility

We accept return or replacement requests for eligible products in the following situations:

  • You received the wrong product.

  • The product arrived damaged or defective.

  • The product is missing essential parts or accessories.

  • The product received is materially different from the product you ordered.

For hygiene reasons, intimate products that have been worn, used, washed, or opened may not be eligible for return or exchange.

2. Non-Returnable Products

For hygiene and safety reasons, we generally do not accept returns or exchanges for:

  • Worn or used lingerie

  • Worn bodysuits or bodystockings

  • Panties and other intimate underwear

  • Opened sexual wellness products

  • Opened or used intimate accessories

  • BDSM or sensory products that have been opened or used

  • Products that have been washed, altered, damaged, or soiled

  • Products missing original packaging, tags, or hygiene seals where applicable

If you believe an item is defective or incorrect, please contact us before using or opening the product.

3. Return Request Period

Eligible return, replacement, or damage claims must be reported within 48 hours of delivery.

Please contact us with:

  • Order number

  • Reason for the request

  • Clear photographs of the product

  • Photographs of the outer packaging and shipping label

  • Any additional information requested by our support team

We may review the information before approving a return, replacement, or refund.

4. Conditions for Approved Returns

If a return is approved, the product should:

  • Be unused and unworn

  • Be in its original condition

  • Include original packaging and tags

  • Have hygiene seals intact, where applicable

  • Not be washed, altered, damaged, or soiled

Returns that do not meet these conditions may be rejected.

5. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, contact us within 48 hours of delivery.

After reviewing your claim, Intimora may provide:

  • A replacement, subject to availability; or

  • A refund, where applicable.

Please retain the product and its packaging until your claim has been resolved.

6. Refunds

Once an eligible refund is approved, the refund will generally be issued to the original payment method.

The time required for the refund to appear in your account depends on your bank, card issuer, payment gateway, or other payment provider.

7. Shipping Charges

Original shipping charges are generally non-refundable, except where required by applicable law or where the return is due to an error attributable to Intimora.

For approved defective, damaged, or incorrect-product claims, we will provide appropriate return-shipping instructions.

8. Exchanges

Exchanges may be available for eligible products depending on stock availability.

Due to hygiene considerations, intimate products may be subject to additional restrictions.

9. Order Cancellation

If you want to cancel an order, contact us as soon as possible.

Cancellation may only be possible if the order has not yet been processed or dispatched.

Once an order has been dispatched, cancellation may no longer be possible.

10. Sale & Promotional Products

Products purchased during clearance sales, special promotions, or other promotional campaigns may have different return or exchange conditions.

Any special conditions will be displayed on the relevant product or promotion page.

11. Refund Delays

If your refund has been approved but has not appeared in your account within the expected processing period, please first check with your bank or payment provider.

If you still need assistance, contact Intimora with your order number.

12. Contact Us

For questions regarding returns, replacements, or refunds, please contact our customer support team using the contact details provided on our website.

Please include your order number whenever contacting us so we can assist you more quickly.

Intimora
Private. Discreet. Delivered with Care.